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Refund &
Dispute Policy
On This Page
1. Introduction
At TelAfrique, we uphold the highest standards of transparency, accountability, and efficiency in our advertising and earning ecosystem. This Refund & Dispute Policy is designed to protect advertisers, earners, and stakeholders by ensuring fair dispute resolution, fraud prevention, and compliance with industry regulations. Our policies align with international advertising standards and financial regulations to instill confidence in both regulators and investors.
2. Refund Policy
For Advertisers (Businesses & Brands)
TelAfrique employs a data-driven, AI-powered advertising model that ensures precision targeting and measurable engagement. Refunds will only be considered under the following strict conditions:
Technical Errors: If an ad campaign fails to execute due to a verified TelAfrique system error.
Fraudulent Activity: If a forensic audit confirms that engagements (views, clicks, conversions) were artificially inflated or generated through non-human interactions.
Unfulfilled Campaigns: If an ad does not achieve at least 70% of the contracted impressions due to platform-side issues, a prorated refund will be issued.
Non-Refundable Cases:
Advertiser-initiated misconfigurations (e.g., incorrect ad targeting, budget misallocations).
Lower-than-expected campaign performance due to natural audience disinterest.
Advertiser-requested campaign cancellations after launch.
Refunds will be processed within 7-14 business days following a comprehensive review, with funds returned via the original payment method.
For Earners (Users Sharing Ads)
TelAfrique pays users based on verifiable ad interactions and validated engagement metrics. Refunds do not apply to earners, except in cases where earnings have been incorrectly withheld due to a system error.
Minimum Payout Requirement: Earnings must meet the minimum withdrawal threshold to be processed.
Fraud Prevention: Any attempts to manipulate the system (e.g., fabricated engagement, bot-driven interactions) will result in earnings forfeiture and possible account suspension.
3. Filing a Dispute
Disputes will be handled in a structured and timely manner to ensure fairness for all stakeholders. If you have a dispute regarding an ad campaign or earnings, follow these steps:
Submit a Dispute Request: Log your complaint via the TelAfrique app or website within 5 business days of the issue.
Provide Supporting Evidence: Include campaign details, transaction records, engagement analytics, and relevant screenshots.
Resolution Timeline: Our compliance team will assess and respond within 5-10 business days.
Fraudulent Activities & Regulatory Compliance
TelAfrique enforces strict anti-fraud measures to maintain platform integrity and compliance with global advertising regulations:
Users found manipulating engagement metrics (e.g., fake screenshots, automated interactions) will face immediate account termination.
Advertisers attempting chargebacks without merit will be permanently banned and reported to financial authorities.
4. Policy Updates & Compliance Standards
TelAfrique continuously refines its policies to align with evolving regulatory frameworks, including:
Data Privacy & Security: In compliance with GDPR and NDPR (Nigeria Data Protection Regulation).
Financial Transparency: Adherence to global anti-money laundering (AML) and fraud detection standards.
Investor & Regulatory Confidence: Continuous auditing and reporting to ensure platform sustainability.
All users will be notified of policy changes via email and in-app alerts.
For further assistance, contact support@TelAfrique.com
